Welcome to the Ebbw Fawr Helpdesk
This Helpdesk is designed to support Students, Parents & Carers, and Faculty with IT, Communications, and Data requests. Please select the most relevant category below to begin.
IT Support
Report an IT Issue
Devices, software, network, and general support.
Password / Account
Password resets, MFA, and access requests.
New Starter Request
Accounts, hardware setup, onboarding.
Leaver / Termination
Offboarding, account closure, and returns.
Printing / Photocopying
Printer faults, toner, and access issues.
AV / Room Setup
Displays, audio, and classroom equipment.
Request to View CCTV
Request to view recorded footage (authorised staff only).
Procurement
Devices, peripherals, software licensing.
Network / Wi-Fi
Connectivity and access problems.
Software Install
Apps, updates, and licensing.
SharePoint / Teams
Sites, permissions, and channels.
Shared Drives
Access, mapping, permissions.
Digital Communications
Social Media
Caption / blurb, imagery, and permission checks.
Digital Signage
Screen content and campus announcements.
Paper Media
Flyers, posters, and printed communications.
Photo / Video / Audio
Event photography, filming, or audio production.
Message to Parents
Send updates to parents via official channels.
General Branding
Logos, colour guides, and style templates.
Exams & Data
Exam Timetables
Publish/update student & room timetables.
Access Arrangements
Readers, scribes, extra time, rooming.
Results & Certificates
Results day queries, collection, reprints.
Student Data Change
Update contact, medical, or consent details.
Data Correction / Deletion
Rectify inaccuracies or removal requests.